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ICICI Direct FAQ 2024: Frequently Asked Questions

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ICICI Direct FAQ: Frequently Asked Questions


One of the biggest Indian retail stock brokers, ICICI Direct belongs to the ICICI Group. It offers investment and online trading services to more than 50 lakh customers. The broker has a wide range of services on offer for its customers including currency trading, commodity trading and equity trading at MCX, NSE and BSE. You can also get various wealth products, bonds, fixed deposits, IPOs, mutual funds, NCD and more from it.

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ICICI Direct FAQ: Frequently Asked Questions

New customers often have many questions regarding the services of ICICI Direct. We have a comprehensive ICICI Direct FAQ section here for your benefit, which can help you know a lot about the broker and its services.

Read on: How to Check Dividends Received in Zerodha, Angel One, and ICICI Direct ?

How Can I login to ICICI Direct Account?

You can login to your account using your mobile app, desktop or web using your personal details, including:

  • User ID,
  • Password,
  • PAN number or
  • Date of birth.

From the welcome kit, you can get your user id and password. In case you do not remember your user id for some reason, just go to the official website and visit the customer service menu to get it online.

The process of logging in to the website of ICICI Direct is very simple.

  • You have to visit the website ICICIDirect.com.
  • Make a click on the Tab ‘Login’ that is present on the right side of the upper menu.
  • Following this, you have to enter your user id, password, pan number or date of birth.
  • Once all of this is done, just make a click on the button ‘Login Now’.

It is important for you to note that password and user ID are case sensitive. In other words, lowercase and uppercase letters are differentiated in this website. Naturally, you have to type in the characters just as mentioned in the document that was sent to you. Even if you enter a single character improperly, you will be shown the message – “Invalid login ID and password”.

While logging in for the first time, a prompt will be shown to you to change the password. You have to use your new password to change the login ID and password again. Keep in mind that you have to enter your password properly. Typing in an incorrect password for 3 times will make the official website lock your account for security reasons.

How Can I Reset My Password for ICICI Direct ?

You can do it online by following some easy steps.

First and foremost, you have to visit the ICICI Direct official website or use the official mobile app for the broker. You can also get password reset done for the broker by calling up the customer service and having the password delivered straight to you at your registered address.

Online Password Reset for ICICI Direct

Here at the steps that you should follow in order to reset your ICICI Direct account password online:

  • First, you have to visit the official website.
  • Then, you have to go to the top menu and click on the customer service button.
  • Find the ‘Trouble Logging In” section and then tap on generator password online.
  • After this is done, you have to type in your ICICI bank account number.
  • You have to choose one of “Using Linked Debit Card Grid” or “Using Internet Banking User Id & Password”.
  • Following this, you have to click on proceed button.
  • Finally, you have to type in the details as asked further.

Offline Password Reset for ICICI Direct

Here are the steps to follow to reset the password offline.

In order to place a physical password request and get it delivered at your chosen address you need to follow the steps mentioned below:

  • Visit the official website – ICICIDirect.com.
  • Next, go to the top menu and click on the ‘Customer Service’ section.
  • Click on “Request Physical Password” in the ‘Trouble Logging In” section.
  • Type in the Form No / DOB / Pan or User ID.
  • Finally, click on proceed.

You can also reset password offline by calling the ICICI Direct customer service.

How Can I Check My ICICI Direct Bonus Shares?

You can check it online using either the official mobile app or the official website for ICICI Direct. It is also possible for you to obtain and intimation through SMS or Email about bonus shares credit in your ICICI Direct Demat account.

These are the steps that you should follow in order to check your ICICI Direct bonus shares:

  • First of all, you have to go to the website.
  • Next, you have to proceed to the left navigation bar and expand “Portfolio & Services”.
  • Following this, you have to find Portfolio > Equity and click on it.
  • After this, click on the hyperlink for stock symbol required.

Finally, check the information about the bonus shares that have been credited to your account.

Read on: ICICI Direct  To Zerodha – How To Transfer Shares?

What is ICICI Direct Order Book?

The ICICI Direct order book offers you various important pieces of information such as status, quantity and price of the orders that you placed with the broker. It is important for you to note that the report gets real-time updates. Using the order book, you can cancel or modify unexecuted orders.

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As you can understand, the broker leaves no stones unturned to make the entire process of opening account and using its account and services as easy for customers as possible. We hope that our FAQ section helps you tide over any technical problem that might arise while using the services or products of this broker. However, if you have more detailed issues to cover, it might be a better idea to get in touch with the official customer support team and get your queries resolved.

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